This policy explains what data iTejari collects, how we use it, how long we keep it, and the rights you have over it.
We collect account details (name, email, phone), business verification documents for sellers (KYB), order and shipping information, and technical data such as device and usage analytics. We do not collect or store card numbers.
To operate your account, process escrow-backed orders, verify businesses, coordinate shipping and customs, prevent fraud, and - only with your consent - send marketing and product updates.
We process data to perform our contract with you, to meet legal and KYB/AML obligations, for our legitimate interests in running a secure marketplace, and on the basis of your consent for optional communications.
We share data with suppliers strictly to fulfil your orders, with logistics and customs partners for delivery, and with verification providers. We never sell your personal data.
We keep account and transaction records for as long as your account is active and as required by law. Verification documents are retained for the period mandated by applicable AML rules, then deleted.
Data is encrypted in transit and at rest. Access is role-based and logged. Payment settlement is card-free and escrow-backed, reducing the sensitive data we hold.
You may request access to, correction of, or deletion of your personal data, object to processing, and withdraw consent for marketing at any time. Contact us to exercise these rights.
As a cross-border marketplace, data may be processed in the UAE, China and other markets we serve, with appropriate safeguards in place.
When we publish an updated policy, the previous version is archived and the effective date is updated. We will notify account holders of material changes.
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